State Farm® Insurance Agent Chad Richards

"vary helpful, kind, and smart"

"I honestly have nothing but amazing things to say about this place! It’s my first time being on my own insurance policy and they made sure the process went as smooth as possible and made sure to explain everything every step of the way. I had a family member who had important surgery done and my agent (Ana) went out of her way to check up on my family member after the surgery to make sure all went well! The people here are so sweet and caring! I would recommend this place to everyone and they are always quick to get back with me anytime I have any questions/concerns!"

"We had a great experience with this office! Brian Blum made the whole process very simple and I received proof of my insurance same day. He was very friendly and explained everything in layman's terms. Thank you!"

"Choosing to work with State Farm in managing some money that I inherited was the best decision I ever made. Patty Gardner has walked me through every step and explained things over and over until I truly understood them. She is very responsive with both emails and phone calls. If finances are all Greek to you, she will lay out your options and help you to decide what is best for you in the long run. I trust her completely!"

"Chad and his team are amazing! I have had the pleasure of working with them for my vehicle insurance needs for the past few years, and they have assisted me in a timely and professional manner whenever I have unfortunately required assistance. This morning I called the office to inquire about windshield replacement due to an errant rock strike on the highway, and Kerry had me off the phone and my case started and safelite calling me all within 4 minutes of letting her know what my issue was!! Absolutely stellar service and completely beyond my expectations!!! Way to go Kerry and State Farm team! Keep on rocking!!"

"Patty at State Farm is beyond awesome! So efficient, knowledgeable & responsive. This office has been my local agency for years, and they never fail to impress me. They are so available every time I’ve ever needed them. I highly recommend them!"

"We been with Chad since 2016 when we moved to North Carolina.The entire staff is superb and are financial advisor Patty Garner is the “BEST” We recommend Chad & Patty for your agent & financial advisor !"

"I would like to say Bryant from the Clayton county office was excellent. He actually walked me through everything I needed to know please give him a gift he want to go to the Bahamas. I say 100% kudos to Bryant very knowledgeable, understanding, humble and love his job, thank you"

"I switched my State Farm agent when I moved to Raleigh in 2019 for Renters Insurance. Since then I have had homeowners, Fire, Auto and health insurance. Many seniors may not know that State Farm has Part G Medicare Supplement which is excellent coverage and not very expensive. Patty Gardner has been my investment advisor for 5 years and is very much like a “good neighbor “."

"I have had my Auto/Renters insurance with Chad Richards for probably about 8 years and it has been such a great experience I now have the amazing Patty Gardner as my financial and investment advisor. As many of you viewers know, the past several years have been some of the most turbulent financial times our country has seen in a couple decades. Patty has guided me meticulously through this tempest, moving things around at strategic times, leveraging my available funds to risk, and through her knowledge and resourcefulness while many of my colleagues and Friends have gone in the red, Patty steered me through the storm and I remain on track if not ahead of the game towards my retirement goals we established at our onset a few years back! If I didn't know better I would swear Patty has a crystal ball, or maybe she's just clairvoyant when it comes to financial markets and investment options! Thank you Patty for captaining my financial ship and all the diligent work you do for me, for going out of your way to make time for my in-office and virtual meets [often on-the-fly!], for explaining things to me beyond my grasp in simple terms, and for our amazing collaboration and treating me like family; in concern, with respect, with no pressure and especially with your humorous and jovial demeanor! To my fellow viewers, if you're tired of working with lackluster firms who only seem to have pushy sales personnel while they flounder with your money and you watch your investments sink into the quagmire of despairity, then you are dealing with the wrong firm and working with bad actors. I urge you to hook up with Chad Richards, have a win-win discussion with Patty and the team, and get back to safe financial harbor before it's too late, and your dreams for a solid financial future dissipate further. To all us viewers who are with Chad & Patty, please comment to my post if I'm wrong here! Chad and Patty; Thank you for all you and the team do for me.... Jim from Cary NC"

"I have been coming to this office for many years! Great staff. Super nice. Patty is my favorite!"

"Chad has been our insurance agent since we moved to the area in 2003. Chad and Patti Garner also help manage our investments. They have done a wonderful job of meeting with us each year to evaluate our needs and future plans to ensure we have the coverage and funds we need to meet our goals. Everyone at his office have been kind and helpful, and never too busy to answer questions. I highly recommend Chad and his staff."

"My experience with this office has been amazing. Patti Gardner went above and beyond to help me get a policy in place that was complicated and needed extra attention. I would highly recommend this office because of the attention to detail and the extra effort that they are willing to put in. Thank you Patti."

"I have been a customer for many years … home, auto. Chad Richards and his team are excellent. Someone knowledgeable and professional always answers the phone and assists with your needs. Additionally, I have an outstanding relationship with Patty Gardner, my financial planner. It is a pleasure to work with Patty. She always has my financial interests and success in mind. I highly recommend Chad Richards, State Farm Insurance."

"I've had my insurance with Chad for close to 20 years and have always had wonderful service. I had the pleasure of both speaking with and emailing with Kerry today. She was extremely prompt in her response, thorough in her assistance, and had my policy info up before I even so much as gave her my name! Customer service and friendly interactions can be hard to come by these days, but she knocked both out of the park!"

"My husband and I had a great experience working with Brian Blum to combine our policies. Not only was Brian super helpful in putting together the best quote for us, but he also put up with my constant flurry of questions. We really appreciate his help and would recommend reaching out to Brian."

"Today I had the privilege of speaking with John Hall .This young man was patient with my many questions and he was kind. I never felt unheard all my questions was answered. John has always been the best insurance agent . Thank you John sometimes people are going through so much to hear a kind voice on the other end reminds me there are still good people in the world.That’s why I will always choose State Farm After all this time John Hall talked to me to day at Chad Richards the nicest and respectable young man . I thought I had paid the payment didn’t go through this young man stayed on the phone with me helped me until I figured out the problem and then my insurance was paid had I not received the called my insurance would have been lapsed thank you Chad Richards State Farm and John Hall they treat you like family."

"Chad Richards' State Farm has consistently been there for me when I've needed them. Whether it was setting up renter's insurance for my mother-in-law or having my windshield(s) replaced due to the nature of my work, they have been available to walk me through the options and deliver results that fit my lifestyle and budget. Most recently, I had to the pleasure of dealing with Kerry Smith at their office about some changes in hazard insurance my mortgage lender required. She was incredibly kind, thoughtful, and prompt in coming up with various options for me to consider before finally taking care of the issue with my mortgage lender. I realize there are a lot of insurance companies and teams to choose from, but the steadfast help I receive from Chad Richards and his team have made me a lifelong customer."

"I had the pleasure of speaking to a delightful agent by the name of, Lee, at Chad Richard's State Farm. He was very pleasant and friendly. He thoroughly explained why things were changing within the insurance industry and how it is affecting the customers. He made sure I comprehended and even gave suggestions that he felt would aid my family better. I don't fancy how auto insurance has increased significantly these past couple of years, but it's nice to have someone explain the reasons and help you navigate the best solutions. Both of Chad's businesses have the most pleasant personnel I enjoy confabulating with. They make sure you are taken cared of and will keep check on you when needed through text, phone, or email. This has been my experience, and my husband and I are elated to have them as our insurance carrier. It's not just about the quality of the company that matters, but also how one is treated."

"I'm very grateful for Ms. Kerry taking care of my insurance issue quickly 🙏🏽"

"I can not say enough good things about this State Farm office. Everyone I have ever spoken with has been super knowledgeable, patient in explaining things and they gave literally resolved all of my issues in one call. Today I called and spoke to Kerry, in one short call she had my new car setup and had emailed my new ID cards to me. I know peoples time is more valuable than ever now and this branch gets it. Three thumbs up"

"Kerry Smith was very helpful and patient. She has wonderful customer service skills."

"Ana and Kerry are from Chad Richards State Farm are so incredibly helpful and friendly. I got a letter from my mortgage company saying I needed to increase my coverage and they got it taken care of immediately, along with educating me on additional protection I didn't know I needed. Kerry also sent my lender proof of my insurance immediately. The service there is not only above and beyond, but they are a pleasure to speak to and work with."

"Brian Blum gave me a quote this morning. He was thorough and efficient. Gave me exactly what I was looking for. Awesome!"

"Let me just say, I had no idea how to go about getting renters insurance and got connected with Brian Blum. Not only did he give me an amazing and affordable quote but he was truly a pleasure to work with. He actually went above and beyond by calling my apartment complex to ensure everything was set up correctly for me! The whole process was incredibly quick, easy and pleasant. Brian - thank you for being so awesome and attentive!! We definitely need more people like you in the business world. 10/10 would recommend!"