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State Farm® Insurance Agent Chad Richards

4.9 out of 5 average rating (263 reviews)

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

Crystal Mitchell

April 25, 2023

5  out of  5 rating by Crystal Mitchell
"The State Farm Agent, Cyndi Faison, responded back and answered all my questions quickly. She was very knowledgeable and helpful. Thanks!"

kasey davis

April 12, 2023

5  out of  5 rating by kasey davis
"have been using this agency for years always fast and reliable answers to any of my questions. Office staff is amazing!!!"

Trish Milord

April 7, 2023

5  out of  5 rating by Trish Milord
"Mr. Richards office has been a pleasure to work with. The team’s level of customer service is phenomenal. They are always very responsive and helpful. They are saving us a lot of money with the different policies we have. They also, were very resourceful with the different products. We look forward to our continuous relationship with them."

Joe McLean

March 28, 2023

5  out of  5 rating by Joe McLean
"Cyndi was extraordinary helpful and patient. I would recommend Cyndi (and the rest of Chad’s team) without hesitation."

Robert Ward

March 10, 2023

5  out of  5 rating by Robert Ward
"The staff at State Farm are awesome. Thank you Jon, Cyndi and Chad for all you do. They work hard to help you with your insurance needs and they do it way smile. I’m glad to have them as my home and auto insurance company!"

Bobby Jones

March 7, 2023

5  out of  5 rating by Bobby Jones
"Thank you so much Ana, for your patience, dedication, kindness, personality and just doing a professional job with my Home and Auto Insurance switch to State Farm. You are awesome and thank you Chad for taking the time to say hello, happy to be in the State Farm Family….when is the cookout! 😃"

Benny Wu

February 21, 2023

5  out of  5 rating by Benny Wu
"Just moved to NC and had to update my auto policy. Ana was very helpful at explaining things. Overall very happy with the service."

Moore Guest

December 12, 2022

5  out of  5 rating by Moore Guest
"Great professionalism from the moment he picked up the phone to the end of the call. My wife and I are please beyond measure with the service we received from this agency."

Cyric Stone

November 7, 2022

5  out of  5 rating by Cyric Stone
"Great customer service, always takes care of me. Thank you so much! The whole staff is great. Lee specifically was very helpful on the phone with my claim."

David Smith

October 31, 2022

5  out of  5 rating by David Smith
"The representatives were all very easy to work with. Kerry Smith was always quick to answer and deal with my questions!"


October 6, 2022

5  out of  5 rating by T R
"Leah and Cyndi of Chad Richards, State Farm Insurance, Raleigh, NC, are terrific to work with. They always know what I need before I finish telling them what I think I need, and they answer all my questions immediately and thoroughly. They are the most responsive, efficient, and courteous insurance agents anyone could hope to deal with. Update in October of 2022: Cyndi has just solved a problem given to me by my mortgage company about an extra policy I need for my near-ocean house regarding wind and hail. She knows everything, understands everything, and explains everything better than anyone. She is superb, and I'm sure you will agree if you are lucky enough to have her as your insurance agent. She won't disappoint you."

Dennis Wood

September 24, 2022

5  out of  5 rating by Dennis Wood
"Called to file a claim on my windshield and spoke with Lee and I have to say he made it easy and helped so much to set everything up for me to have my windshield replaced!!! Chad Richard's office in raleigh and Clayton have the best agents in North Carolina!!! A++++++××"

Laurie Kenny

September 22, 2022

5  out of  5 rating by Laurie Kenny
"We have had our insurance coverage at this location for 15+ years. We are pleased with the personalized service and the agents’ willingness to explain any questions/concerns we’ve had regarding our insurance policies."

Patti Carson

September 18, 2022

5  out of  5 rating by Patti Carson
"I highly recommend State Farm Agent Chad Richards and his team. I have nothing but amazing things to say about them."

Attisboy (Enitan)

September 1, 2022

5  out of  5 rating by Attisboy (Enitan)
"Great customer service and helped me get my insurance set up quickly. A++"

Susan Reardon

August 17, 2022

5  out of  5 rating by Susan Reardon
"I've had the pleasure of working with this group since my move to NC in 2018. Chad and his staff have always provided prompt and courteous service. Communication has been easy whether going through the website, email or direct phone calls. My interactions have always been handled in a professional, accurate and friendly manner."

Allison Anthony

August 12, 2022

5  out of  5 rating by Allison Anthony
"I cannot recommend Chad Richards State Farm office highly enough. I've been with them for many years, and always receive the best customer service whenever I call. The whole staff is helpful, professional, and timely."

Cassie Sluder

August 5, 2022

5  out of  5 rating by Cassie Sluder
"I have been with Chad Richards for a while and they are wonderful people to deal with. Cyndi, there in the office is absolutely great to work with. She knows her stuff and fixes issues fast."

Danny Reardon

August 4, 2022

5  out of  5 rating by Danny Reardon
"Cyndi and Chad extremely helpful anytime I need them for information or have questions!"

Mariel Vasquez

July 21, 2022

5  out of  5 rating by Mariel Vasquez
"I am so thankful for the representatives in this office and their patience with their clients. I had a situation in which I was in communication with them often and each time I spoke with them, I was treated with immense kindness, respect, and great vibes to say the least. Shout out to Kerry for her understanding and amazing energy. Would recommend them over and over again."

Sooji Kim

June 13, 2022

5  out of  5 rating by Sooji Kim
"I had the most satisfying experience with Chad's office and his staff members. Ana and Angela have been especially helpful with all the questions and issues I had with moving from out-of-state. I highly recommend this office!"

Robert Armiak

May 6, 2022

5  out of  5 rating by Robert Armiak
"Cyndi was the Best! I just got a new car and realized that the monthly payment for my new car would be a lot of added expense to my policy. I sent her a quote from a different company and she explained to me the differences in the policies. She also thought of some creative ways to help me save on my monthly payment that would still give me much better coverage than the other company!"


May 3, 2022

5  out of  5 rating by WENDY THOMAS WILDER
"I have been a customers of Chad Richards State Farm for over 20 + years and I must say the staff is superior! Any time I call or have a question, you can bet they are going to take great care of me and my needs. Team member Cyndi Faison is by far the best. She is always kind, knowledgeable understanding which is important when calling in about any situation. She takes to to explain and answer all questions It always brightens my day and makes me smile when I am lucky enough to have her answer when I call. She is wonderful and I am glad she works for my State Farm Agent.. The entire staff is great. So if you need a Insurance Agent I highly recommend this office and this staff!"

Sharon peters

April 17, 2022

1  out of  5 rating by Sharon peters
"7 years with this guy and not once have I ever spoken with him. Constant turnover in this office and doesn’t look after your needs. Tried to give the benefit but enough is enough. Tired of funding this guys lifestyle. Looking for a new agent that will look after my needs not his. 😞"

Karl Heilmann

January 31, 2022

5  out of  5 rating by Karl Heilmann
"Working with Dania was great! She answered multiple questions about different issues I needed to address and she has a wonderful disposition! Then she forwarded me over to Terry (sp?) Who helped me with a specific area regarding insurance needs. At the end, I was seriously transferred back to Dania to clarify something I had talked to her about. Great interaction to start out my Monday morning."