State Farm® Insurance Agent Chad Richards

"Chad, Patti, and Anna have all been very helpful. They have provided us with a wealth of information, answered all of our questions, and have been patient with us as we made our decisions. The attention and service from all of the staff at the Chad Richards Agency is what keeps us with State Farm."

"I highly recommend Chad Richards - State Farm Insurance. The team is highly responsive and provide such speedy responses that when I call, they make me feel like they were literally just waiting for me all day. I've worked with them for the past 6 years and use them for my home, auto and rental properties. When I am approached by other agencies, I don't bother listening because of the attention and care that I get from this team!!"

"Great Service & excellent customer service skills."

"I just added another vehicle to my auto policy. JT was great to work with; very customer-oriented, patient, responsive to my questions, and helping me provide all the information she needed. She was able to get coverage today, providing me with the binder and the temporary ID card."

"Extremely professional and helpful! Would recommend."

"Kristi was excellent! Took care of my matter promptly!"

"I’ve had a great experience working with this agency! Patty G. has been an amazing investment advisor. Patty is incredibly attentive, patient, and has taken the time to walk me through every step of the process. What really stands out is how thoroughly Patty explains everything—she makes even complex financial concepts easy to understand. I never feel rushed or overwhelmed, and she always makes sure all my questions are answered. I truly appreciate the professionalism and dedication of this agency, and I feel confident knowing my investments are in such capable hands. If you’re looking for someone trustworthy, professional, and easy to work with, I’d highly recommend Patty and the Chad Richards agency!"

"I want to take a moment and thank Chad Richards and Patty Gardner for going above and beyond to service the needs of my family and our insurance. We have multiple policies with Chad and are kept updated on every aspect of all our policies. I recently sat down with Chad and Patty to convert some life insurance policies and was reminded why my wife and I chose Chad as our agent. Chad and his staff make our needs their top priority and accommodate us in every aspect to ensure that we are making the best possible decisions for our family. Thank you Chad!"

"I've had my insurance with this agency for a little over 5 years and have had exceptional service from the team over the years. More recently I had update some policies for myself and my parents due to some stressful life changes. Cyndi helped to make this such an easy process for us. The team has always been helpful and caring when providing help. Big thanks for taking the time to go above and beyond!"

"Great team! Cyndi is amazing to work with!"

"I cannot recommend Chad's offices enough. Kayla is incredible—her communication and service is top-notch. If you want professional, high-quality service in Raleigh, this is the place to go!"

"I have been a Chad Richatds client for years. I stopped coverage after I sold my car, and his office was the first one, I called after buying my new car. They remembered me! That is what you want in an insurance company! I walked into the office to get my new policy and the person who greeted me, said Welcome back Dawn! That is customer service at its best!"

"Very knowledgeable and honest!! And wonderfulllll with following up!!!! ASK FOR NATE!!!!!"

"Kerry was so helpful and kind! She helped me with all of my questions above and beyond! By the end of our call she solved every concern and helped save me quite a bit on my policy! Thanks Kerry"

"I have been a client for years and always receive awesome customer service. Cyndi was recently extremely helpful and went above and beyond for me. I highly recommend Chad Richards State Farm."

"Great service!!"

"Ana and Kristi were great to work with! They got made a policy change quickly when I left things to the last minute, and communicated well through the process."

"I have been with this office for many years. I have never had any problems whatsoever. I work with Cyndi Faison, AAPA, who is wonderful with assisting me with my monthly payments. She consistently responds expeditiously with my receipt and is always a pleasure. I highly recommend this office for your insurance needs."

"While I've never met Chad, Kerry was extremely helpful. After a disastrous call to the 24 hour corporate line and a 1st follow up with the office yesterday I somewhat dreaded calling today, but Kerry provided World Champion level help. Never had to repeat a question and she knows the answer! Kerry is a superstar!!"

"Jeffry was very helpful and professional throughout the whole process. He explained everything clearly and made getting my policy easy and stress-free. I really appreciate the great customer service!"

"Patty is very supportive in understanding how to make Medicare decisions"

"They are extremely helpful and always respond quickly to resolve any issues I may have. I especially appreciate Cyndi for everything she has done for me."

"Kristi gave me great help this morning with something that didn't even involve my insurance policy!"

"The world’s best ever customer service from Kerri!!! Very knowledgeable and resourceful. Took lots of time to answer all my questions by phone and in person on numerous occasions. Love Kerri!!!!"

"Chad Richard’s and Kristi Koller are amazing!!! They provide great service and communication. Such a blessed working relationship with them, and I’m sure the entire staff is great as well! Thank you all well done👍🏾😎"