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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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t williams

July 15, 2024

5  out of  5 rating by t williams
"Today I had the privilege of speaking with John Hall .This young man was patient with my many questions and he was kind. I never felt unheard all my questions was answered. John has always been the best insurance agent . Thank you John sometimes people are going through so much to hear a kind voice on the other end reminds me there are still good people in the world.That’s why I will always choose State Farm After all this time John Hall talked to me to day at Chad Richards the nicest and respectable young man . I thought I had paid the payment didn’t go through this young man stayed on the phone with me helped me until I figured out the problem and then my insurance was paid had I not received the called my insurance would have been lapsed thank you Chad Richards State Farm and John Hall they treat you like family."
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Brad Taylor

April 25, 2024

5  out of  5 rating by Brad Taylor
"Chad Richards' State Farm has consistently been there for me when I've needed them. Whether it was setting up renter's insurance for my mother-in-law or having my windshield(s) replaced due to the nature of my work, they have been available to walk me through the options and deliver results that fit my lifestyle and budget. Most recently, I had to the pleasure of dealing with Kerry Smith at their office about some changes in hazard insurance my mortgage lender required. She was incredibly kind, thoughtful, and prompt in coming up with various options for me to consider before finally taking care of the issue with my mortgage lender. I realize there are a lot of insurance companies and teams to choose from, but the steadfast help I receive from Chad Richards and his team have made me a lifelong customer."
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Denise Mcillwain

April 23, 2024

5  out of  5 rating by Denise Mcillwain
"I had the pleasure of speaking to a delightful agent by the name of, Lee, at Chad Richard's State Farm. He was very pleasant and friendly. He thoroughly explained why things were changing within the insurance industry and how it is affecting the customers. He made sure I comprehended and even gave suggestions that he felt would aid my family better. I don't fancy how auto insurance has increased significantly these past couple of years, but it's nice to have someone explain the reasons and help you navigate the best solutions. Both of Chad's businesses have the most pleasant personnel I enjoy confabulating with. They make sure you are taken cared of and will keep check on you when needed through text, phone, or email. This has been my experience, and my husband and I are elated to have them as our insurance carrier. It's not just about the quality of the company that matters, but also how one is treated."
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Amanda Tucker

April 12, 2024

5  out of  5 rating by Amanda Tucker
"I'm very grateful for Ms. Kerry taking care of my insurance issue quickly 🙏🏽"
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Kristy Hagan

April 3, 2024

5  out of  5 rating by Kristy Hagan
"I can not say enough good things about this State Farm office. Everyone I have ever spoken with has been super knowledgeable, patient in explaining things and they gave literally resolved all of my issues in one call. Today I called and spoke to Kerry, in one short call she had my new car setup and had emailed my new ID cards to me. I know peoples time is more valuable than ever now and this branch gets it. Three thumbs up"
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A. G.

March 27, 2024

5  out of  5 rating by A. G.
"Kerry Smith was very helpful and patient. She has wonderful customer service skills."
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Amber Rominger

March 21, 2024

5  out of  5 rating by Amber Rominger
"Ana and Kerry are from Chad Richards State Farm are so incredibly helpful and friendly. I got a letter from my mortgage company saying I needed to increase my coverage and they got it taken care of immediately, along with educating me on additional protection I didn't know I needed. Kerry also sent my lender proof of my insurance immediately. The service there is not only above and beyond, but they are a pleasure to speak to and work with."
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Geoff Fair

March 13, 2024

5  out of  5 rating by Geoff Fair
"Brian Blum gave me a quote this morning. He was thorough and efficient. Gave me exactly what I was looking for. Awesome!"
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Matilda Delawar

March 11, 2024

5  out of  5 rating by Matilda Delawar
"Let me just say, I had no idea how to go about getting renters insurance and got connected with Brian Blum. Not only did he give me an amazing and affordable quote but he was truly a pleasure to work with. He actually went above and beyond by calling my apartment complex to ensure everything was set up correctly for me! The whole process was incredibly quick, easy and pleasant. Brian - thank you for being so awesome and attentive!! We definitely need more people like you in the business world. 10/10 would recommend!"
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Jamie Hickerson

February 17, 2024

5  out of  5 rating by Jamie Hickerson
"always great to deal with. Very quick to return calls with complete information needed. They take the time necessary to give you best service. Special kudos to Kerry. Thx"
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King Jeffreys

February 16, 2024

5  out of  5 rating by King Jeffreys
"I worked with Kerry Smith today. Quick and easy process. She was very polite and professional. She explained all the details so I knew what my best options were. I was happy to do business with her and will definitely again in the future"
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Nancy Real

February 8, 2024

5  out of  5 rating by Nancy Real
"Brian was thorough and took his time explaining my insurance options."
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Willie Walker Jr.

February 7, 2024

5  out of  5 rating by Willie Walker Jr.
"Kerry Smith helped me out today at Chad Richards State Farm and its always a great experience. She broke everything down for me and answered questions before I could ask and that's being knowledgeable about your job.I appreciate the help and patience of you and the whole entire staff when I call. State Farm Chad Richards is the best. Thanks again Kerry Smith!"
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Kristen P

February 7, 2024

5  out of  5 rating by Kristen P
"I've had my policies with Chad Richards for almost 10 years. Everyone there is extremely knowledgeable and looking to get you the best rate possible. Highly recommend."
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Katy Harkins

January 31, 2024

5  out of  5 rating by Katy Harkins
"This office is a great resource in the community, offering much more than just insurance. Cyndi is so helpful and knowledgable, and never too busy to help me out."
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Dani Pittman

January 31, 2024

5  out of  5 rating by Dani Pittman
"Cyndi was so helpful and knowledgeable! She helped my family secure life insurance - I trust her with my life! Highly recommend calling her for any and all of your insurance needs!"
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Chuck Jabr

January 30, 2024

5  out of  5 rating by Chuck Jabr
"Cyndi always very helpful and friendly"
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Victoria Comrie

January 29, 2024

5  out of  5 rating by Victoria Comrie
"I have been with them for several years and they have always done an amazing job with all my needs. Kerry is always so joyful and helpful. She is amazing at her job"
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remafri 88

January 25, 2024

5  out of  5 rating by remafri 88
"Kerry with Chad Richard's office was such a sweetheart. I got a notice from my rental agency stating my renter's insurance has expired and it's in my contract to keep renter's insurance and they need proof that I'm insured within the next 5 days. I'm driving, on my way to work and called State Farm, left a message. Kerry returned my call about an hour later and assured me I was still insured because I'm on a monthly automatic draft and she would be happy to email my rental agency proof of my insurance immediately and she would CC'd me as well. Stress level gone! She took care of it for me! That was easy! 😁👍🏾 Thank you Kerry for being so helpful and doing it with a smile! (because I heard you smiling through the phone!) Renee"
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Porshia Council

January 24, 2024

5  out of  5 rating by Porshia Council
"Great customer service "Kerry Smith" Thank You"
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Tomina Hunt

January 24, 2024

5  out of  5 rating by Tomina Hunt
"Kerry provides the best customer service and is always willing to go above and beyond to help."
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Julia Cockerham

January 23, 2024

5  out of  5 rating by Julia Cockerham
"Super friendly! Easy to contact and was a huge help!"
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Ben Gilston

January 23, 2024

5  out of  5 rating by Ben Gilston
"Lee was super helpful and I appreciate the availability and willingness to answer my questions!"
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Luke Cable

January 19, 2024

5  out of  5 rating by Luke Cable
"Lee Cowell helped me with my claim and did a fantastic job!!"
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Sarah Ely

January 19, 2024

5  out of  5 rating by Sarah Ely
"EMILY is awesome! She helped me out with insurance card mishap. Always pleasant, thorough and never made me feel rushed on the phone. Thank you."