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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Donna Reed _ Staff - HumanResources

Donna Reed _ Staff - HumanResources

September 24, 2024

5  out of  5
rating by Donna Reed _ Staff - HumanResources
"Choosing to work with State Farm in managing some money that I inherited was the best decision I ever made. Patty Gardner has walked me through every step and explained things over and over until I truly understood them. She is very responsive with both emails and phone calls. If finances are all Greek to you, she will lay out your options and help you to decide what is best for you in the long run. I trust her completely!"
We responded:
"Thank you, Donna, for your kind words. We're thrilled to hear that Patty has provided you with exceptional service and clarity. Your trust means a lot to us, and we're here to support you every step of the way."
Profile photo of Rock “Rock” Z

Rock “Rock” Z

September 24, 2024

5  out of  5
rating by Rock “Rock” Z
"Chad and his team are amazing! I have had the pleasure of working with them for my vehicle insurance needs for the past few years, and they have assisted me in a timely and professional manner whenever I have unfortunately required assistance. This morning I called the office to inquire about windshield replacement due to an errant rock strike on the highway, and Kerry had me off the phone and my case started and safelite calling me all within 4 minutes of letting her know what my issue was!! Absolutely stellar service and completely beyond my expectations!!! Way to go Kerry and State Farm team! Keep on rocking!!"
We responded:
"Thank you for your kind words! We're thrilled to hear about your positive experience with our team. Your satisfaction is our top priority, and we appreciate your continued trust in us. We'll keep striving to exceed your expectations!"
Profile photo of Erika Diaz

Erika Diaz

September 16, 2024

5  out of  5
rating by Erika Diaz
"Patty at State Farm is beyond awesome! So efficient, knowledgeable & responsive. This office has been my local agency for years, and they never fail to impress me. They are so available every time I’ve ever needed them. I highly recommend them!"
We responded:
"Thank you, Erika! We're thrilled to hear that Patty and our team have consistently met your expectations. Your recommendation means a lot to us. We're here whenever you need us!"
Profile photo of John Stankowski

John Stankowski

September 13, 2024

5  out of  5
rating by John Stankowski
"We been with Chad since 2016 when we moved to North Carolina.The entire staff is superb and are financial advisor Patty Garner is the “BEST” We recommend Chad & Patty for your agent & financial advisor !"
We responded:
"Thank you, John, for your kind words and continued trust since 2016. We're thrilled to hear that you find our team, especially Patty, superb. Your recommendation means a lot to us!"
Profile photo of Tamika Bizzell

Tamika Bizzell

September 12, 2024

5  out of  5
rating by Tamika Bizzell
"I would like to say Bryant from the Clayton county office was excellent. He actually walked me through everything I needed to know please give him a gift he want to go to the Bahamas. I say 100% kudos to Bryant very knowledgeable, understanding, humble and love his job, thank you"
We responded:
"Thank you so much for the awesome review! We appreciate you! "
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Sherry Matkins

August 27, 2024

5  out of  5
rating by Sherry Matkins
"I switched my State Farm agent when I moved to Raleigh in 2019 for Renters Insurance. Since then I have had homeowners, Fire, Auto and health insurance. Many seniors may not know that State Farm has Part G Medicare Supplement which is excellent coverage and not very expensive. Patty Gardner has been my investment advisor for 5 years and is very much like a “good neighbor “."
We responded:
"Thank you, Sherry, for your kind words and continued trust in our services. We're delighted to hear that Patty and our team have met your needs across various insurance products. Your satisfaction is our priority."
Profile photo of jim zed

jim zed

August 21, 2024

5  out of  5
rating by jim zed
"I have had my Auto/Renters insurance with Chad Richards for probably about 8 years and it has been such a great experience I now have the amazing Patty Gardner as my financial and investment advisor. As many of you viewers know, the past several years have been some of the most turbulent financial times our country has seen in a couple decades. Patty has guided me meticulously through this tempest, moving things around at strategic times, leveraging my available funds to risk, and through her knowledge and resourcefulness while many of my colleagues and Friends have gone in the red, Patty steered me through the storm and I remain on track if not ahead of the game towards my retirement goals we established at our onset a few years back! If I didn't know better I would swear Patty has a crystal ball, or maybe she's just clairvoyant when it comes to financial markets and investment options! Thank you Patty for captaining my financial ship and all the diligent work you do for me, for going out of your way to make time for my in-office and virtual meets [often on-the-fly!], for explaining things to me beyond my grasp in simple terms, and for our amazing collaboration and treating me like family; in concern, with respect, with no pressure and especially with your humorous and jovial demeanor! To my fellow viewers, if you're tired of working with lackluster firms who only seem to have pushy sales personnel while they flounder with your money and you watch your investments sink into the quagmire of despairity, then you are dealing with the wrong firm and working with bad actors. I urge you to hook up with Chad Richards, have a win-win discussion with Patty and the team, and get back to safe financial harbor before it's too late, and your dreams for a solid financial future dissipate further. To all us viewers who are with Chad & Patty, please comment to my post if I'm wrong here! Chad and Patty; Thank you for all you and the team do for me.... Jim from Cary NC"
We responded:
"Thank you, Jim, for your kind words and detailed feedback. We're thrilled to hear about your positive experiences with Patty and our agency. Your trust and satisfaction mean the world to us. We appreciate your continued support in regards to your renters and auto insurance needs."
Profile photo of Jaime Adams

Jaime Adams

August 20, 2024

5  out of  5
rating by Jaime Adams
"I have been coming to this office for many years! Great staff. Super nice. Patty is my favorite!"
We responded:
"Thank you, Jaime! We're thrilled to hear you've had such positive experiences with our team over the years. Patty will be delighted to know she's your favorite. We appreciate your continued trust and support!"
Profile photo of A Johnston

A Johnston

August 13, 2024

5  out of  5
rating by A Johnston
"Chad has been our insurance agent since we moved to the area in 2003. Chad and Patti Garner also help manage our investments. They have done a wonderful job of meeting with us each year to evaluate our needs and future plans to ensure we have the coverage and funds we need to meet our goals. Everyone at his office have been kind and helpful, and never too busy to answer questions. I highly recommend Chad and his staff."
We responded:
"Thank you for your kind words and continued trust since 2003. We're thrilled to hear that our team has met your needs and expectations. Your recommendation means a lot to us. We're always here to help!"
Profile photo of Alan Cruickshank

Alan Cruickshank

August 7, 2024

5  out of  5
rating by Alan Cruickshank
"My experience with this office has been amazing. Patti Gardner went above and beyond to help me get a policy in place that was complicated and needed extra attention. I would highly recommend this office because of the attention to detail and the extra effort that they are willing to put in. Thank you Patti."
We responded:
"Thank you, Alan, for your kind words! We're thrilled to hear about your positive experience with Patti and our office. Your recommendation means a lot to us. We're here to help whenever you need us."
Profile photo of Jill Kirby

Jill Kirby

August 7, 2024

5  out of  5
rating by Jill Kirby
"I have been a customer for many years … home, auto. Chad Richards and his team are excellent. Someone knowledgeable and professional always answers the phone and assists with your needs. Additionally, I have an outstanding relationship with Patty Gardner, my financial planner. It is a pleasure to work with Patty. She always has my financial interests and success in mind. I highly recommend Chad Richards, State Farm Insurance."
We responded:
"Thank you, Jill, for your kind words and long-term trust. We're thrilled to hear about your positive experiences with our team, especially Patty. Your recommendation means a lot to us. We're here to continue providing excellent service for all your insurance needs."
Profile photo of H Thompson

H Thompson

July 31, 2024

5  out of  5
rating by H Thompson
"I've had my insurance with Chad for close to 20 years and have always had wonderful service. I had the pleasure of both speaking with and emailing with Kerry today. She was extremely prompt in her response, thorough in her assistance, and had my policy info up before I even so much as gave her my name! Customer service and friendly interactions can be hard to come by these days, but she knocked both out of the park!"
We responded:
"Thank you for your kind words and long-term trust in our services. We're thrilled to hear about your positive experience with Kerry. Your satisfaction is our priority, and we look forward to continuing to serve you for many more years."
Profile photo of Andrea Taber

Andrea Taber

July 30, 2024

5  out of  5
rating by Andrea Taber
"My husband and I had a great experience working with Brian Blum to combine our policies. Not only was Brian super helpful in putting together the best quote for us, but he also put up with my constant flurry of questions. We really appreciate his help and would recommend reaching out to Brian."
We responded:
"Thank you, Andrea! We're thrilled to hear about your positive experience with Brian. Your recommendation means a lot to us."
Profile photo of t williams

t williams

July 15, 2024

5  out of  5
rating by t williams
"Today I had the privilege of speaking with John Hall .This young man was patient with my many questions and he was kind. I never felt unheard all my questions was answered. John has always been the best insurance agent . Thank you John sometimes people are going through so much to hear a kind voice on the other end reminds me there are still good people in the world.That’s why I will always choose State Farm After all this time John Hall talked to me to day at Chad Richards the nicest and respectable young man . I thought I had paid the payment didn’t go through this young man stayed on the phone with me helped me until I figured out the problem and then my insurance was paid had I not received the called my insurance would have been lapsed thank you Chad Richards State Farm and John Hall they treat you like family."
We responded:
"Thank you for trusting John with your insurance needs. We are so thankful for you!"
Profile photo of Brad Taylor

Brad Taylor

April 25, 2024

5  out of  5
rating by Brad Taylor
"Chad Richards' State Farm has consistently been there for me when I've needed them. Whether it was setting up renter's insurance for my mother-in-law or having my windshield(s) replaced due to the nature of my work, they have been available to walk me through the options and deliver results that fit my lifestyle and budget. Most recently, I had to the pleasure of dealing with Kerry Smith at their office about some changes in hazard insurance my mortgage lender required. She was incredibly kind, thoughtful, and prompt in coming up with various options for me to consider before finally taking care of the issue with my mortgage lender. I realize there are a lot of insurance companies and teams to choose from, but the steadfast help I receive from Chad Richards and his team have made me a lifelong customer."
We responded:
"Thank you for sharing your positive experience with us, Brad. We are delighted to hear that our team, especially Kerry, provided you with excellent service. We appreciate your loyalty and look forward to continuing to meet your insurance needs."
Profile photo of Denise Mcillwain

Denise Mcillwain

April 23, 2024

5  out of  5
rating by Denise Mcillwain
"I had the pleasure of speaking to a delightful agent by the name of, Lee, at Chad Richard's State Farm. He was very pleasant and friendly. He thoroughly explained why things were changing within the insurance industry and how it is affecting the customers. He made sure I comprehended and even gave suggestions that he felt would aid my family better. I don't fancy how auto insurance has increased significantly these past couple of years, but it's nice to have someone explain the reasons and help you navigate the best solutions. Both of Chad's businesses have the most pleasant personnel I enjoy confabulating with. They make sure you are taken cared of and will keep check on you when needed through text, phone, or email. This has been my experience, and my husband and I are elated to have them as our insurance carrier. It's not just about the quality of the company that matters, but also how one is treated."
We responded:
"Thank you for sharing your positive experience with Lee and our team. We strive to provide excellent service and support to all our customers. We appreciate your kind words and look forward to continuing to assist you and your husband."
Profile photo of Amanda Tucker

Amanda Tucker

April 12, 2024

5  out of  5
rating by Amanda Tucker
"I'm very grateful for Ms. Kerry taking care of my insurance issue quickly 🙏🏽"
We responded:
"Thank you for sharing your positive experience with our team. We are glad we could assist you promptly."
Profile photo of Kristy Hagan

Kristy Hagan

April 3, 2024

5  out of  5
rating by Kristy Hagan
"I can not say enough good things about this State Farm office. Everyone I have ever spoken with has been super knowledgeable, patient in explaining things and they gave literally resolved all of my issues in one call. Today I called and spoke to Kerry, in one short call she had my new car setup and had emailed my new ID cards to me. I know peoples time is more valuable than ever now and this branch gets it. Three thumbs up"
We responded:
"Thank you for the glowing review, Kristy! We're thrilled to hear about your positive experience with Kerry and our team. We strive to provide efficient and knowledgeable service to all our customers."
Profile photo of A. G.

A. G.

March 27, 2024

5  out of  5
rating by A. G.
"Kerry Smith was very helpful and patient. She has wonderful customer service skills."
We responded:
"Thank you for sharing your positive experience with Kerry! We are delighted to hear that she provided you with excellent customer service. Your kind words are truly appreciated."
Profile photo of Amber Rominger

Amber Rominger

March 21, 2024

5  out of  5
rating by Amber Rominger
"Ana and Kerry are from Chad Richards State Farm are so incredibly helpful and friendly. I got a letter from my mortgage company saying I needed to increase my coverage and they got it taken care of immediately, along with educating me on additional protection I didn't know I needed. Kerry also sent my lender proof of my insurance immediately. The service there is not only above and beyond, but they are a pleasure to speak to and work with."
We responded:
"Thank you for your kind words, Amber! We're glad Ana and Kerry were able to assist you promptly and provide valuable information."
Profile photo of Geoff Fair

Geoff Fair

March 13, 2024

5  out of  5
rating by Geoff Fair
"Brian Blum gave me a quote this morning. He was thorough and efficient. Gave me exactly what I was looking for. Awesome!"
We responded:
"Thank you for sharing your positive experience with Brian! We strive to provide thorough and efficient service to meet your insurance needs."
Profile photo of Matilda Delawar

Matilda Delawar

March 11, 2024

5  out of  5
rating by Matilda Delawar
"Let me just say, I had no idea how to go about getting renters insurance and got connected with Brian Blum. Not only did he give me an amazing and affordable quote but he was truly a pleasure to work with. He actually went above and beyond by calling my apartment complex to ensure everything was set up correctly for me! The whole process was incredibly quick, easy and pleasant. Brian - thank you for being so awesome and attentive!! We definitely need more people like you in the business world. 10/10 would recommend!"
We responded:
"Thank you for choosing our agency for your renters insurance needs. Brian thoroughly enjoys working with you."
Profile photo of Jamie Hickerson

Jamie Hickerson

February 17, 2024

5  out of  5
rating by Jamie Hickerson
"always great to deal with. Very quick to return calls with complete information needed. They take the time necessary to give you best service. Special kudos to Kerry. Thx"
We responded:
"Thank you for your kind words, Jamie! We're glad to hear about your positive experience with Kerry."
Profile photo of King Jeffreys

King Jeffreys

February 16, 2024

5  out of  5
rating by King Jeffreys
"I worked with Kerry Smith today. Quick and easy process. She was very polite and professional. She explained all the details so I knew what my best options were. I was happy to do business with her and will definitely again in the future"
We responded:
"Thank you for sharing your positive experience with Kerry. We look forward to assisting you for many years to come."
Profile photo of Nancy Real

Nancy Real

February 8, 2024

5  out of  5
rating by Nancy Real
"Brian was thorough and took his time explaining my insurance options."
We responded:
"Thank you, Nancy! We're glad Brian provided you with a thorough explanation of your insurance options. We appreciate your positive feedback!"