State Farm® Insurance Agent Chad Richards

"Great folks really nice to deal with I’d recommend them thank you Steven S"

"Kerry is a gem to interact with! Fun, helpful and professional. We’ve been a client for years - placing personal and commercial lines with Chad and his staff. Always a pleasure!"

"Customer service is always top notch. What the app lacks, the reps make up for."

"I can't recommend State Farm and State Farm agent Destiny highly enough. She is very professional and personable. She helped me switch my homeowners insurance to my new home and made this transition very smooth and easy. Thank you for helping me with my transition! I have my primary residence and my rental property and my auto insurance with State Farm."

"Kerry Smith is absolutely amazing! Very understanding and very helpful. I highly recommend her. She is a life saver!"

"Nate made getting a new policy easier than I thought humanly possible"

"Kerry was wonderful to work with. She listened to my concerns and found ways to help."

"Quick response, very kind, great service!"

"Jeffry answered all of my questions in detail and was very helpful to suit my individual needs. I very much appreciated his service, and I am happy with the cost of my annual rental's insurance."

"I highly recommend working with Jeffry. Super helpful and makes everything easy!"

"Best agency in NC!"

"Cyndi did a fantastic job helping me update our homeowner's policy. Easy and painless. She also made good recommendations and we saved some money in the end!"

"Jon helped me out so much. Great guy."

"Due to past negative experience with vehicle claims reps and upcoming holiday/long weekends, I stopped in to ask some questions to expedite some repairs for a home lightning strike. Jon Hall answered my questions, pushed claims to begin review and recommended a fast response restoration company. He kept in contact to ensure claims had called me. After another holdup with a new claims rep and no responses, Jon again escalated the issue and got adjusters and inspections scheduled. He even filled in another employee on his day off and offered to follow up. Jon really goes out of his way to completely embody what State Farm should be and truly cares about customers. I can’t thank him enough."

"The Folks at Chad Richards State Farm agency have been incredible. We always receive a sincere welcome and professional service. I would especially like to recognize Patty Gardner for all of her hard work in explaining the different options available for financial planning. I really appreciate all that you’ve done and I look forward to continued service with you."

""I highly recommend Kerry Smith! She has been instrumental in helping my small business with all its insurance paperwork. Her exceptional responsiveness ensures I get what I need in a timely manner, which is incredibly beneficial. Kerry not only keeps my policy up-to-date but also provides ongoing, reliable support whenever I have questions or need assistance with my business insurance. Thank you, Kerry, for your unwavering dedication to small businesses!""

"I've had renter's insurance through Chad Richards for 5 years. This week, Brian Blum helped me buy condo insurance and he was awesome! He took his time explaining the types of coverage available and walked me through what makes sense for me. Very cool and very professional 😁"

"Cyndi was incredibly helpful and followed through with a response regarding setting up auto-draft for me! She has a very pleasant voice too! Thanks, Cyndi!"

"Needed new auto added to policy - Kerry emailed necessary paperwork within 30 minutes!!"

"Great 👍 people. I love Jake from state farm.. Chad tooooo"

"Cam was super nice and helpful when helping me get insurance!"

"I realized I was paying way too much for insurance and wanted to get a quote. I was put in contact with Brian Blum. All I can say is he has been a great help for me explaining everything one step at a time even though I asked a million questions. He was patient with me through the whole process and explained way more than my previous insurance company. Shout out to Brian."

"Destiny White and Kerry Smith are incredible!! Usually, I never give reviews, especially for insurance, but I think a good review is in order. First of all, we have been with Chad Richard's State Farm agency for many years for all our insurance needs from home, cars, life insurance etc. Every time we need help, Kerry has always been front and center. She even stayed on the phone with me after hours after my daughter's accident which was not her fault. It was a disaster and she stayed on with me and took care of every single detail. My daughter is fine and everything worked out well. When life gives us lemons, I always go directly to Kerry. In fact, her name and telephone number is always stuck to the side of my refrigerator. Kerry has always treated me like the most important customer as they treat all their customers this way. I know I can call or text Kerry anytime. As you know, life is busy and Kerry has texted me several times to remind me of payments or discounts on my policies due to changes in status etc. I've heard horror stories from other people and their insurance companies, but thank goodness that is not my experience. Both agents are professional and on task making sure everything is thoroughly examined and has gone above and beyond more than I can count. I started working with Destiny last year. I was researching options for life insurance. It is overwhelming and I did not know the best option for our situation. Destiny took much time with us. I think it took my husband and I 8 months to finally find the best policy for my family and I. Destiny and Kerry know their business and I found out that they take advantage of extra certification and classes to learn their trade. For example, they know when something has changed and keep up with the trends and constant information. Chad Richards provides these classes and certifications to ensure his agents are on top of the game. Destiny educated me on each option and was able to answer all my questions. If she was not 100% sure of the answer, she would get back to me that day or the next day. I was never rushed or misled as I mentioned it took my husband and I 8 months to finally make a decision. Destiny understands that we are investing our money and trust in her knowledge of insurance. She made sure every single question was answered and verified. That is extremely important and comforting in such a world we live in where there's so much information and most of it is not necessarily correct. I fully recommend working with these two wonderful insurance agents. I often hear my friends complaining and I am always glad to say that never happens to us. One more thing, a couple of years ago, regarding my daughter's accident which was very frightening. My daughter was hit very hard and thankfully she survived with a few bumps and bruises. I remember talking to Kerry from the hospital. I was a bit overwhelmed and was dealing with the person who hit my daughter's insurance company that was anything but professional and quite horrible. I realized after everything calmed down and Kerry straightened everything out and even called frequently to see how my daughter was doing. She was dealing with a mother (me) at her worst moment. I don't know how she did it. Since then, she never forgets my birthday as I receive a birthday card from her every year saying: "With love, Kerry." In other words, Kerry can definitely handle it."

"Brian Blum was such a pleasure to work with! He made my first time setting up car insurance as a new grad out of school super easy."

"Highly recommend this place for your car and home insurance needs. I stopped by to ask for information and Jeffry Centeno helped me a lot ! I realized I was paying a lot With All State. Jeffret explained everything to me very well, very patient, and understood my needs, made me feel Very welcome and comfortable and I knew Incould Trust this company(besides the amazing quote they gave me) . So I am a new State Farm costumer. About to cancel All state right now. Thanks Jeffrey!"