Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dawn Knudson

Dawn Knudson

November 3, 2026

5  out of  5
rating by Dawn Knudson
"Kristie helped me on a very bad day! I lost my car key, and had a panic attack. She handled EVERYTHING because I couldn't! She got a tow truck for me, kept in constant contact to make sure I was OK. Kerry also constantly helps me, she's great! Prince John helps me. Their team is #1!And this is why I stay with Chad Richards State Farm! Thank you for today Kristie!"
We responded:
"Thank you, Dawn, for sharing your experience with us! We're glad to hear that our team made you feel welcome and remembered. It's great to have you back with us."
Profile photo of Ashley Bell

Ashley Bell

November 3, 2026

5  out of  5
rating by Ashley Bell
"Kerry and team have always been a pleasure to work during my time as a client. Very responsive!"
We responded:
"Ashley, we’re glad Kerry and the team have made your experience such a positive one! Staying responsive and making sure our customers feel taken care of are things we truly value. Thanks for continuing to trust our agency with your insurance needs!"
Profile photo of Jaynie Bailey

Jaynie Bailey

November 1, 2026

5  out of  5
rating by Jaynie Bailey
"Excellent customer service!"
We responded:
"Jaynie, five stars from you? We’ll happily take that! Thanks for giving our team a little recognition and letting us be part of your insurance experience."
Profile photo of Karlee English

Karlee English

October 28, 2026

5  out of  5
rating by Karlee English
"Very helpful and definitely the cheapest renters insurance I’ve had! Anthony was amazing and very easy to talk to. I can’t thank them enough!"
We responded:
"Thanks for sharing your experience, Karlee! It's great to hear that Anthony was amazing and made the process easy for you. We're grateful for your trust in our agency for your renters insurance."
Profile photo of Bob Shankle

Bob Shankle

October 21, 2026

5  out of  5
rating by Bob Shankle
"I had a virtual meeting with one of Chad's agents (Daniel Price). We went over my current coverage and he explained the various options in a low pressure setting and explained what would be best for me. I recommend the meeting if you've been a State Farm customer for a few years and want to review your options."
We responded:
"Hi Bob, thanks for sharing your experience with Daniel Price! It's great to hear that the virtual meeting helped clarify your coverage options in a comfortable setting. We appreciate your recommendation and are here whenever you need assistance with your insurance needs."
Profile photo of Alex Jarvis

Alex Jarvis

October 21, 2026

5  out of  5
rating by Alex Jarvis
"Kerry was super helpful & explained everything in detail & reassured me all would be okay after a minor incident! Highly recommend this office"
We responded:
"Hi Alex, thank you for your recommendation! It's great to hear that Kerry was able to assist you and provide the reassurance you needed. We're here for any future insurance needs you might have. "
Profile photo of Melissa Hayes

Melissa Hayes

October 18, 2026

5  out of  5
rating by Melissa Hayes
"I’ve been with State Farm for 30 years, and this experience is another reason I’ve stayed with them! I had to deal with some frustrating runaround getting the FS1 taken care of, but Victoria was wonderful. She was very nice, helpful, and kept me informed every step of the way. I really appreciated her help in getting everything resolved. Thank you, Victoria and Kristi, for making the process easier!"
We responded:
"Hi Melissa, thank you for your loyalty to State Farm over the past 30 years! It's great to hear that Victoria and Kristi were able to assist you effectively with the FS1. We appreciate your trust in our agency and look forward to continuing to serve your insurance needs."
Profile photo of Alaina Dabbs

Alaina Dabbs

September 26, 2026

5  out of  5
rating by Alaina Dabbs
"I recently switched all of our insurance policies - homeowners, auto, umbrella, and rental property insurance over to Chad Richards - State Farm, and I honestly couldn’t be happier.

I was pleasantly surprised by how much we saved by moving all of our coverage to one company, and I love the peace of mind that comes with having everything in one place, especially with our somewhat complicated insurance needs.

Ana was my main point of contact, and she was absolutely wonderful to work with. She was so helpful, responsive, on top of everything, and just genuinely a pleasure to deal with. She made the whole process so easy.

I would highly recommend them to anyone looking for good coverage at a reasonable price and a team that truly cares about their clients."
We responded:
"Alaina, consolidating your policies and discovering savings along the way is always a positive outcome! It's great to hear that Ana took the time to simplify the process and ensure everything came together smoothly. Thank you for recommending our team and trusting us with your coverage!"
Profile photo of Jacob Tobia

Jacob Tobia

August 27, 2026

5  out of  5
rating by Jacob Tobia
"Kerry was very helpful and made updating my renters insurance a breeze"
We responded:
"Jacob, we love hearing that Kerry made updating your renters insurance feel effortless! Thanks for recognizing her help and taking a moment to share your experience. Our team is always here if you ever need a hand with your coverage!"
Profile photo of Warehime Construction

Warehime Construction

August 20, 2026

5  out of  5
rating by Warehime Construction
"Karen was very helpful in getting my vehicle insured."
We responded:
"It's great to hear that Karen was able to assist you with insuring your vehicle. Our team is always here to help with any of your insurance needs. Thank you for your feedback! "
Profile photo of Erreon Lee

Erreon Lee

July 29, 2026

5  out of  5
rating by Erreon Lee
"Received a quick great quote over the phone and immediately took the policy. The agent, Ana was wonderful! She was very pleasant, helpful and thorough!"
We responded:
"Erreon, we're happy Ana could make the process so easy for you! Providing quick, thorough service is exactly what our team strives for, and we're glad she was able to help with your quote. If you ever need anything else, we're only a call away."
Profile photo of Aprile King

Aprile King

July 16, 2026

5  out of  5
rating by Aprile King
"CYNDI has always been a pleasure to work with. She doesnt see the vehicles shes insuring, but sees the people driving them. Shes personable and that helps her to treat you as family. State Farm has always taken care of my needs. I feel secure with them and have no doubt that whatever comes up, my SF family has my back!! Im happy to be where I belong."
We responded:
"Thank you, Aprile, for your thoughtful feedback! It's wonderful to hear how Cyndi's personable approach and dedication have made you feel like family. We're grateful for your trust in our agency and are here to support you with all your insurance needs."
Profile photo of Andrea Taber

Andrea Taber

July 10, 2026

5  out of  5
rating by Andrea Taber
"My husband and I had a great experience working with Brian Blum to combine our policies. Not only was Brian super helpful in putting together the best quote for us, but he also put up with my constant flurry of questions. We really appreciate his help and would recommend reaching out to Brian.

EDIT! We recently worked with Kerry Smith to update our auto policy and she was such a delight. She was not only super prompt in her responses and in getting us all of the information we needed quickly, she was super kind and a joy to work with. Highly recommend reaching out to Kerry!"
We responded:
"Thank you, Andrea! We're thrilled to hear about your positive experience with Brian. Your recommendation means a lot to us."
Profile photo of Diana bychkov

Diana bychkov

July 1, 2026

5  out of  5
rating by Diana bychkov
"I want to take a minute to thank Chard Richard - State Farm Insurance for their very good service and work, support.The team is responsive and provide very fast and reliable responses that when I call, they make me feel comfortable and confident with their responses an my questions on my policy with them. There are really good people that would listen and hear you in your own situation and could understand and explain the right way that you can understand clearly.I really recommend Chad Richards - State Farm Insurance."
We responded:
"Diana, thank you for sharing your experience with us! We’re so glad our team has been there to answer your questions and give you confidence in your coverage. Your recommendation means the world to us, and we’re always here to help."
Profile photo of shirley Byrd

shirley Byrd

June 11, 2026

5  out of  5
rating by shirley Byrd
"I love State Farm. Been with them for years."
We responded:
"Thank you, Shirley, for your loyalty and for sharing your experience with State Farm. We're grateful to have you with us for so many years. If there's anything you need, feel free to reach out anytime."
Profile photo of Randy Kendra

Randy Kendra

June 1, 2026

5  out of  5
rating by Randy Kendra
"I worked with Patty Gardner on my Medicare and retirement plan. I was happy with everything she did for me."
We responded:
"Thank you, Randy, for sharing your experience. We're glad to hear that Patty Gardner was able to assist you with your Medicare and retirement plan. We appreciate your feedback and look forward to serving you again in the future."
Profile photo of Corey Berry

Corey Berry

June 1, 2026

5  out of  5
rating by Corey Berry
"Thank you, Lee, for all your help this morning! Your professionalism, effective communication, problem solving and politeness created a great customer experience for me. Every time I speak with someone at this agency, it has always been a delight. Thank you all for what you do!

Dwan C Berry
Value Customer."
We responded:
"Thank you, Corey, for your thoughtful review! We're glad to hear that Lee's professionalism and effective communication made your experience a great one. We appreciate your kind words and are here to help whenever you need us."
Profile photo of holly westerkamp

holly westerkamp

June 1, 2026

5  out of  5
rating by holly westerkamp
"I worked with Ana over the phone to add on car insurance--she was personable and insightful and the experience couldn't have been easier! Took less than 10 minutes and she immediately sent over my temporary card--would definitely recommend this office and Ana to anyone!"
We responded:
"Thank you, Holly, for sharing your experience with Ana. We're glad to hear that she made the process of adding car insurance so smooth and efficient for you. Your recommendation means a lot to us!"
Profile photo of Samuel Brown

Samuel Brown

May 15, 2026

5  out of  5
rating by Samuel Brown
"Chad, Patti, and Anna have all been very helpful. They have provided us with a wealth of information, answered all of our questions, and have been patient with us as we made our decisions. The attention and service from all of the staff at the Chad Richards Agency is what keeps us with State Farm."
We responded:
"Thank you, Samuel, for your thoughtful review. We're glad to hear that Chad, Patti, and Anna were able to assist you with all your questions and decisions. Your continued trust in our team means a lot to us. "
Profile photo of Sunshine

Sunshine

May 13, 2026

5  out of  5
rating by Sunshine
"I highly recommend Chad Richards - State Farm Insurance.

The team is highly responsive and provide such speedy responses that when I call, they make me feel like they were literally just waiting for me all day. I've worked with them for the past 6 years and use them for my home, auto and rental properties. When I am approached by other agencies, I don't bother listening because of the attention and care that I get from this team!!"
We responded:
"Thank you, Sunshine, for your kind recommendation and for trusting us with your insurance needs over the past 6 years. We're glad to hear that our team's responsiveness and attention have made a positive impact on your experience. Your loyalty means a lot to us!"
Profile photo of Chester McKnight

Chester McKnight

May 1, 2026

5  out of  5
rating by Chester McKnight
"Great Service & excellent customer service skills."
We responded:
"Thank you, Chester, for your feedback! We're glad to hear that you found our service and customer service skills to be excellent. Your support means a lot to us."
Profile photo of Judy Normand

Judy Normand

April 23, 2026

5  out of  5
rating by Judy Normand
"I just added another vehicle to my auto policy. JT was great to work with; very customer-oriented, patient, responsive to my questions, and helping me provide all the information she needed. She was able to get coverage today, providing me with the binder and the temporary ID card."
We responded:
"Thank you, Judy, for sharing your experience! It's great to hear that JT was able to assist you effectively and ensure you got the coverage you needed promptly. We appreciate your trust in us for your insurance needs. "
Profile photo of Tyler Deering

Tyler Deering

April 22, 2026

5  out of  5
rating by Tyler Deering
"Extremely professional and helpful! Would recommend."
We responded:
"Thank you, Tyler, for your feedback! We're glad to hear that you found our service professional and helpful. Your recommendation means a lot to us. "
Profile photo of Jeffery Dye

Jeffery Dye

April 22, 2026

5  out of  5
rating by Jeffery Dye
"Kristi was excellent! Took care of my matter promptly!"
We responded:
"Thank you, Jeffery, for your feedback! It's great to hear that Kristi was able to assist you promptly. We appreciate your support."
Profile photo of Erin Geslain

Erin Geslain

April 17, 2026

5  out of  5
rating by Erin Geslain
"I’ve had a great experience working with this agency! Patty G. has been an amazing investment advisor. Patty is incredibly attentive, patient, and has taken the time to walk me through every step of the process. What really stands out is how thoroughly Patty explains everything—she makes even complex financial concepts easy to understand. I never feel rushed or overwhelmed, and she always makes sure all my questions are answered. I truly appreciate the professionalism and dedication of this agency, and I feel confident knowing my investments are in such capable hands.

If you’re looking for someone trustworthy, professional, and easy to work with, I’d highly recommend Patty and the Chad Richards agency!"
We responded:
"Thank you, Erin, for sharing your experience with us! We're delighted to hear that Patty has been such a supportive and knowledgeable advisor for you. Your recommendation means a lot, and we're grateful to have you as part of our agency. "